Values & Behaviours

This document will give you an indication of what we would like to see as well as what we do not want to see in the workplace, based on the following values.

1. Dignity and respect
2. Learning and reflection
3. Working together
4. Commitment to quality and support

DIGNITY AND RESPECT

What we would like to see

• You spend time listening to people to get to know them and their needs
• You respect people’s right to make their own choices and decisions about how they want to be supported
• You help people to retain their dignity and respect their privacy when delivering personal care to them
• You communicate in a clear, open and straightforward way using appropriate language
• You are sensitive to the needs and concerns of the people you support and their relatives

What we don’t want to see

• You ignore people and do not make time to welcome them or get to know them and their needs
• You do not respect people’s right to make their own decisions. You believe you know what they need better than they do
• You do not respect people’s dignity and privacy, shouting across rooms and leaving doors open when delivering personal care
• You use jargon when communicating and talk in a patronising, childlike or inappropriate way
• You are not aware or interested in the needs and concerns of the people you support and their relatives

LEARNING AND REFLECTION

What we would like to see

• You reflect on the work that you do and the impact that you have on the people you support
  You accept and reflect on any feedback you are given about your work and learn from the feedback
• You are honest and transparent and are not afraid to admit when you have made a mistake
• You know your own limits and can identify when you need help and support and are feeling stressed by your work

What we don’t want to see

• You do not take time to reflect on the work that you have done or the impact that you have had on others
• You are dismissive and defensive about feedback and do not consider how to use the feedback to change the way in which you work
• You blame others when things go wrong at work and do not admit when you make mistakes
• You do not know your own limits and are not willing to ask for support and help when you need it

WORKING TOGETHER

What we would like to see

• You offer people a range of realistic options and choices about the support available to them
• You are committed to working as part of a team and support others in the team
• You understand and respect that other people have different priorities and needs
• You speak to your manager/team leader in the first instance when you need additional advice or support

What we don’t want to see

• You do not provide people with any choice or you give people false expectations about the choices and options that are available to them
• You prefer to work on your own and do not work with or support others in the team
• You do not respect or understand others needs and priorities and are not flexible in the way in which you work in them
• You do not speak to your manager/team leader when you need additional advice or support

COMMITMENT TO QUALITY AND SUPPORT

What we would like to see

• You give people your full attention and help people when they need it most
• You are warm, kind, reliable, empathetic and compassionate towards the people you support
• You are flexible and react calmly to whatever goes on in the day making changes as necessary
• You follow agreed procedures and standards in your work and ensure you provide a safe and effective service to others
• You identify when the support being provided to others is not safe or good quality and use organisational processes to raise your concerns

What we don’t want to see

• You do not give people your full attention or put them at the heart of what you do and are not focussed on the person
• You are intimidating, patronising, unreliable and lack compassion towards those you support
• You are reactive, panic and lose control when things change in the day
• You ignore procedures and standards and cut corners. You do not take responsibility for ensuring the service you provide is high quality and safe
• You are not prepared to challenge others or to raise your concerns when the support provided to others is poor quality or unsafe