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Support Worker

Job Description


Accountable to: Team Leader/Deputy Manager
Reports to: Shift leader in locations where more than one staff member on duty
Role: To work as part of a team supporting adults with a Learning Difficulty and associated challenging behaviour to lead fulfilling lives. To work within our organisational policies and procedures which are in line with current legislation.


Special Duties

 1. Care Plans

  • Contribute towards service users reviews
  • Contribute to a consistent approach by ensuring that you read, understand and follow service users individual plans.

2. Care of Service Users

  • Encourage service users in making choices and having new experiences as part of an individual plan.
  • Support service users to access a varied range of leisure activities within their community and lead fulfilling lives.
  • Support service users in managing their own finances.
  • Support service users with their daily life activities.
  • Promote the highest possible standards with regards to quality of life and a homely environment.
  • Support service users whose behaviour can be challenging, through a planned program of care.
  • Assist service users to have access to and receive appropriate health care.
  • Provide individualised personal care.
  • Help promote the positive participation of relatives, friends, volunteers or advocates in the lives of the individual service users.
  • Accompany service users to day services and work as part of the day services team.
  • Encourage and assist service users to communicate their wishes/needs.
  • Support service users with medication administration.

3. House Keeping

  • As part of the home team, supporting service users in all household duties, including cooking and cleaning.

4. Key Working

  • Act as a key worker for designated service users as required.

5. General Responsibilities

  • Maintain a good working relationship with professionals and others.
  • Take appropriate action to comply with all policies and procedures.
  • To listen, and relate to a variety of people in different situations.
  • Contribute towards meetings as appropriate.
  • Maintain confidentiality of service users, staff and organization at all times, within the policies, procedures and legislation.
  • Promote equal opportunities and diversity for all service users and staff colleagues.
  • Attend induction, mandatory and statutory training, plus any additional development opportunities to improve quality of service to service users.
  • Be willing to undertake and complete an NVQ in care to a minimum unless you currently hold this or an equivalent qualification.

6. Health & Safety

  • Meet the company and legislative requirements in relation to health and safety.


Other Information

This job description highlights main areas but is not an exclusive list of all duties that may be required.

New Boundaries provides 24/7 hour service and support workers are required to work flexibly including weekends, evenings and nights to meet this need.

Essential Desirable
Educational and Formal Training
An ability to communicate clearly verbally and in writing
An understanding of basic numeracy
Diploma level 2 (Care) or equivalent
A willingness to commence NVQ level 2 (Care) within the 1st 18 months of employment
Relevant experience and knowledge
A good understanding and awareness of the needs of people with a learning difficulty
Previous experience of working within a care setting
Experience of working as a member of a team
Experience of lone working
An ability to listen to people and respond effectively
An ability to communicate effectively with residents and staff
An ability to be tolerant of others in demanding situations
An ability to be tactful and diplomatic
An ability to be understanding and compassionate
An ability to be flexible and adapt to change
An ability to work alone
Must be able to undertake moving and handling duties after training
Able to work the full range of shifts (day/evening/weekend/night)
Prepared to undertake appropriate training
Able to drive/clean driving licence and drive company vehicles including mini busses
Able to get to places of work (own transport/public transport)
Meets age requirements of the post – (18/21)
Willingness to complete an enhanced DBS disclosure application


Enabling our service users to lead as normal a life as possible

Head Office
Boundary House
Haveringland Road,
NR10 4BZ

Tel: 01692 407549

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